Refund policy

Returns and refunds

Last updated: 15 October 2026

14-day returns for unused hoodies

You may request a return within 14 days of receiving your hoodie. For a change-of-mind return, the hoodie must be unused, unworn, unwashed and in the same condition as when delivered, without scratches, marks, customer-caused defects or other damage.

Contact HOODÉRA on WhatsApp +971 55 701 4971 with your order number before sending the item back. We will provide return instructions and the correct return address, and arrange return shipping at HOODÉRA's expense. HOODÉRA pays return shipping for approved returns. Do not send your return to a supplier address without our instructions.

Refund amount

After an eligible change-of-mind return is received and inspected, we refund the price paid for the returned hoodie only. The original shipping or delivery fee is not refundable for change-of-mind returns. Refunds are issued to the original payment method; your payment provider may require additional time to post the refund. We will let you know the outcome after inspection.

Damaged, defective or incorrect items

If your hoodie arrives damaged or defective, is the wrong item, or materially differs from its description, contact us promptly on WhatsApp +971 55 701 4971 with your order number and details of the problem. Please include photos where available so we can assess the issue and arrange an appropriate remedy.

The unused-condition requirements, 14-day voluntary return window and exclusion of original shipping fees for change-of-mind returns do not limit any rights or remedies you have under applicable UAE consumer law for defective, incorrect or misdescribed goods.

Cancellations

Contact us as soon as possible if you want to cancel or correct an order. We will confirm whether this is possible before dispatch. Orders already dispatched are handled through the return process, without limiting applicable consumer rights.